Help & FAQs

Online Ordering FAQs

 

How do I place an order?

To place an order, you may click on the Add to Cart button located near the product you wish to purchase.

When all items desired for purchase have been added to the shopping cart, you may click on the Shopping Cart link located near the top of the right hand side of the page. The shopping cart provides you with a summary of the items you wish to purchase. You can either view cart or checkout now.

From your shopping cart, you may edit or even add/delete the quantity of each product you wish to buy. Also contained within the shopping cart page is a picture of the product itself along with the title and model number, item's price, subtotal, discount amount (if applicable), estimated shipping cost, and your order's subtotal. Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 30 minutes. 

During checkout, your order is confirmed and you are billed, setting forth the process that gets the product fulfilled and ultimately shipped to your desired location.

If you have signed up for a My Account with us, your checkout process will be even faster and more convenient since your shipping and billing addresses will be readily available. Please visit the My Account section for more info.

When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing address, billing information (including the last four digits of your card), the products that were purchased and a total charge. An email confirming the transaction will be sent to the email address that you specified during checkout.

How do I pay for my order?

AvantGardenDecor.com accepts the following payment methods: Credit Cards: American Express MasterCard Visa Debit Cards: MasterCard Visa All transactions will be charged in U.S. Dollars. Enjoy 100% Secure Shopping. Your credit card information is 100% secured by Authorize.net n a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption ensuring a safe, identity-theft free transaction. So go ahead and start shopping knowing your transactions are safe and secure.

How do I track my order?

AvantGardenDecor.com offers you the capability to track your order. Simply enter your order number at the track your order page and you will receive the most up to date information on the status of your order. If your tracking status isn't immediately available, please check again later. You will receive a confirmation email when your order is shipped to you.

What if I do not receive my order within the expected time frame?

Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at 800-323-5800.

What do I do if my merchandise arrives broken or damaged from the carrier?

If you receive your order and it is damaged by the delivery company, refuse delivery (if possible) and call 1-800-323-5800. For more details, please visit our return policy page.

Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?

Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the next business day or 2nd business day from the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well. Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others. As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days. For more details, please visit our shipping information page.

How do I redeem a coupon?

Periodically, AvantGardenDecor.com may run percentage (%) discount promotions, dollar ($) off discount promotions and shipping promotions that require you to enter a coupon code. To redeem your coupon, just enter the coupon code at the promotional code section of the shopping cart. The discount will automatically display after you enter the coupon code. Coupons cannot be combined with any other promotions such as the standard 10% off discount offered to all our eNewsletter members.

 

Privacy & Security FAQs

 

Is my order secured?

YES! When you place an order with us, you can feel confident that your credit card and personal information is protected by a 128-bit SSL encryption. Payment processing is handled by Authorize.net in a PCI-compliant environment. My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history are safe with us. For more details, please visit our Privacy & Security information page.

Is info I enter in My Account secured?

YES! My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by "Authorize.net and never in our servers for your peace of mind.

Enjoy 100% Secure Shopping. Your credit card information is 100% secured by Authorize.net™ in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption ensuring a safe, identity-theft free transaction. For more details, please visit our Privacy & Security information page.

 

My Account FAQs

 

Why should I sign up for My Account?

If you plan on coming back and making future purchases, you will find creating an account with AvantGardenDecor.com very useful.

An account will make the transaction process smoother as certain information (name, address, etc.) will be stored at AvantGardenDecor.com. Any information that you enter into My Account will be accessible only by you as the entire section is password-protected. All data stored in this section is confidential and will not be shared with or sold to any third parties. For more details, please review the AvantGardenDecor.com Privacy Policy.

My Account will allow you to create wish lists, to access past orders and recently viewed products. Also by creating your profile, you will automatically receive a 10% discount on future orders. 

An account is not required to place an order with AvantGardenDecor.com. My Account is designed to create a more satisfactory shopping experience for you.

How do I sign up for My Account?

To create an account with us, just go to My Account and sign up by providing a user name, email address and a case sensitive password consisting of 7-10 characters.

You have the option of making purchases with or without an account. If purchases are made without an account, your information will have to be reentered every time you return to AvantGardenDecor.com to make purchases. 

How do I log in to My Account?

You can log in to your account from either the link at the top right of every page or during the checkout process. To log in to your AvantGardenDecor.com account, simply enter your username and password. Should you lose or forget your AvantGardenDecor.com password, click on "Forgot Password," enter your ID (email address) and a temporary password will be emailed to you.

How do I create a Wish List?

If you have signed up for My Account, you may set up a Wish List for future purchases. Just click on the Wish List tab within your account menu. You may access your Wish List at any point in time from My Account without obligation to buy.

What if I created my account with an incorrect email address?

Your e-mail address is your Login ID. Therefore, your e-mail address cannot be changed. If the e-mail address that you used to create your account is incorrect, you will need to create another account with the correct address.

 

e-Newsletter FAQs

 

Why should I sign up for the AvantGardenDecor.com e-Newsletter?

The AvantGardenDecor.com eNewsletter provides information and tips specific to your interests. Also, by signing up for the AvantGardenDecor.com eNewsletter, you will be among the first to know about special offers, new product launches and more!

Do I get any discounts for being an AvantGardenDecor.com e-Newsletter member?

YES! By signing up for the AvantGardenDecor.com eNewsletter you can sign up and receive discount codes for special offers as well as useful information to help you and your garden!

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